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4 - Intonation for Effective Email
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"The most difficult thing to convey in email is emotion. People frequently get in trouble for typing exactly what they would say out loud. Unfortunately, without the tone of voice to signal their emotion, it is easy to misinterpret their intent. While you cannot make your voice higher or lower, louder or softer to denote emphasis, there are games you can play with text to convey vocal inflection and emotion. "



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